Performance Management System: Has Covid-19 made the broken system worse?

Performance Management Systems have been criticised for decades, as new practices and use of technology have failed to bridge the gap. However, the management of employee’s performance remains one of the biggest challenges for line managers and leaders in this new normal. 35 years ago Edwards Deming described the idea of evaluation of performance, merit rating or annual review as alluring, and the result of the process is exactly what the word means. Many other followed Edward Deming and got on the bandwagon as performance reviews are not done often enough or too often managed poorly. Constructive and unbiased feedback is like finding water on mars. Covid-19 has changed business models, workplace, and the workforce needs to adapt, so how we evaluate performance needs to be carefully considered. It is especially important to plan for the competency development for the new normal.

Organisations invest mountains of resources in implementing performance management systems, but the outcome is always disappointing as employee engagement, employee motivation, and employee performance is not always guaranteed. For employee’s performance management system may not reward high performance or motivate them to improve performance.

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