EMPLOYEE EXPERIENCE INITIATIVES: WHY DO THEY FAIL?

Covid-19 pandemic has abruptly halted a period of considerable worldwide growth, development and low unemployment rates all across the globe. Organizations worldwide have had to abruptly change their policies and work methods in order to stay afloat and keep running, even after being forced to shed countless jobs and laying off scores of people. Organizational management must therefore look forward in a smart, innovative way and pay close attention to the parameters and varying patterns that would determine their stability and future growth. This recession will end too, as all do, and organizations shall return to a state where high productivity, talents and growth shall be the key goals for every manager.

These goals can be challenging enough even while the economic growth is skyrocketing. Advisory firm Gartner conducted a global study in 2019 wherein companies spent an average of $2,420 per person on efforts to improve the employee experience. Such initiatives normally include workplace enhancements, flexible work policies, and training and developments opportunities. The researchers found that when companies meet their workers’ experience expectations they see boosts in effort, productivity, and retention.

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